Half the team at the heart of the RBS disaster WERE in India

Outsourcing has its own limits as reported by
The Register. Mishandling of batch schedule data while backing out of an update to CA-7 batch processing software last week caused the disruption that led to 16.9 million customers at RBS, Natwest and Ulsterbank being frozen out of their accounts for days, and ongoing issues in some cases. The formerly 60 man team who where seated in the UK had been cut in two and replaced with workers in India in a attempt to cut costs. This did not work out very well as noted by the bank customers. The problem has not been that there are not competent people in India but to hire the right people is. Lesson learned: you certainly should reconsider before outsourcing of critical parts of your main dataprocessing.